Shipping

Shipping Policy

For The Ordinary customers, the sections below set out processing, delivery, and tracking. This page applies specifically to theordinaryr.shop.

Details from The Ordinary on returns after delivery
Customers using theordinaryr.shop can rely on the following The Ordinary guidance about returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Our approach at The Ordinary to processing and transit
The Ordinary publishes this processing and transit guidance for customers using theordinaryr.shop. Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

What The Ordinary customers should know about tracking and addresses
The following tracking and addresses guidance applies to the The Ordinary storefront at theordinaryr.shop. Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Details from The Ordinary on delivery issues
For The Ordinary customers at theordinaryr.shop, this section explains delivery issues. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Theordinaryr.shop or 5303010824. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Our approach at The Ordinary to delivery area
For purchases made through theordinaryr.shop, The Ordinary applies the following guidance on delivery area. We currently deliver solely to addresses within the United States. Standard shipping is free.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryr.shop
Phone: 5303010824
Physical address: 851 Neyland Dr, Knoxville, Tennessee, 37902, United States