About Us

The Ordinary organizes its rules on the store and its service commitments in the following sections. This page applies specifically to theordinaryr.shop.

What The Ordinary customers should know about questions and support
For purchases made through theordinaryr.shop, The Ordinary applies the following guidance on questions and support. Questions about our store or products are welcome at Support@Theordinaryr.shop or 5303010824.

Our approach at The Ordinary to our store
For The Ordinary customers at theordinaryr.shop, this section explains our store. The Ordinary is an independent online retailer presenting a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

How The Ordinary handles service commitments
This service commitments section covers orders and visits through theordinaryr.shop for The Ordinary. We focus on clear service commitments: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryr.shop
Phone: 5303010824
Physical address: 851 Neyland Dr, Knoxville, Tennessee, 37902, United States