Refund

Refund Policy

Use this guide from The Ordinary to review returns, exchanges, and refunds. This page applies specifically to theordinaryr.shop.

eligibility at The Ordinary
For The Ordinary customers at theordinaryr.shop, this section explains eligibility. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

The Ordinary: order problems
The Ordinary publishes this order problems guidance for customers using theordinaryr.shop. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

What The Ordinary customers should know about refund timing
The following refund timing guidance applies to the The Ordinary storefront at theordinaryr.shop. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

The Ordinary: condition of returns
This condition of returns section covers orders and visits through theordinaryr.shop for The Ordinary. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

What The Ordinary customers should know about starting a request
For purchases made through theordinaryr.shop, The Ordinary applies the following guidance on starting a request. To start a return or exchange, contact us at Support@Theordinaryr.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

What The Ordinary customers should know about exceptions
The Ordinary publishes this exceptions guidance for customers using theordinaryr.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

The Ordinary: support
The Ordinary publishes this support guidance for customers using theordinaryr.shop. For return or exchange assistance, contact Support@Theordinaryr.shop or 5303010824.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryr.shop
Phone: 5303010824
Physical address: 851 Neyland Dr, Knoxville, Tennessee, 37902, United States