FAQ

Frequently Asked Questions

Use this guide from The Ordinary to review frequently asked shopping questions. This page applies specifically to theordinaryr.shop.

How The Ordinary handles tracking
This tracking section covers orders and visits through theordinaryr.shop for The Ordinary. How can I track my order?
Where a carrier provides tracking, it is sent using the contact information provided at checkout.

Our approach at The Ordinary to contact options
Customers using theordinaryr.shop can rely on the following The Ordinary guidance about contact options. How can I contact you?
Email Support@Theordinaryr.shop, call 5303010824, or write to 851 Neyland Dr, Knoxville, Tennessee, 37902, United States.

Our approach at The Ordinary to shipping cost
This shipping cost section covers orders and visits through theordinaryr.shop for The Ordinary. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders.

What The Ordinary customers should know about returns and exchanges
This returns and exchanges section covers orders and visits through theordinaryr.shop for The Ordinary. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

The Ordinary: delivery timing
For The Ordinary customers at theordinaryr.shop, this section explains delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

The Ordinary: payment methods
The following payment methods guidance applies to the The Ordinary storefront at theordinaryr.shop. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

Our approach at The Ordinary to return shipping
The following return shipping guidance applies to the The Ordinary storefront at theordinaryr.shop. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Our approach at The Ordinary to refund timing
The following refund timing guidance applies to the The Ordinary storefront at theordinaryr.shop. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

What The Ordinary customers should know about products
The Ordinary publishes this products guidance for customers using theordinaryr.shop. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryr.shop
Phone: 5303010824
Physical address: 851 Neyland Dr, Knoxville, Tennessee, 37902, United States